FAQs
How do I make a purchase?
Purchasing at perfektashapewear.com is very easy, just follow these steps:
1. Go to the Home section through our website, click on “Go To Store”, look around and find your ideal product.
2. To add products to your cart, choose color and size (compare your size with our size chart before buying). Any questions? Our sales representatives will help you find the right product for your body.
3. When you have everything you need in your shopping cart, fill out the shipment information in the proper fields.
4. Select your payment method and fill out your payment information, then click on “Pay”. Once the payment has been accepted, you will receive an email with the purchase confirmation and your order number.
5. Receive your product at the door of your home or office.
Is it safe to buy through Perfektashapewear.com?
It is 100% safe to buy at Perfektashapewer.com. Both our website and payment system include Secure Socket Layer (SSL), a security protocol with which your information travels safely. Additionally, in our privacy policy you can consult the way we manage your personal data. However, it is important that you take the recommended measures to prevent fraud.
How can I modify the items in my shopping cart?
If you haven’t placed your order, you can go to your shopping cart in the top right corner, it will show you the products you have chosen. There, you can erase the product you don’t want, look for the right one, and select it.
If your purchase has been confirmed, we can’t modify the order. We suggest you contact our customer service representatives as soon as possible so we can best help you out.
Keep in mind that after receiving your product, you have 10 calendar days to process an exchange.
If you have any questions, please contact our customer service team:
USA: (352) 226-3281
WHATSAPP: +1 (352) 226-3281
Returns – Exchanges policies
Please follow this important information about our return policies (please read carefully all the information and comply with each of the points below).
If you need help to know your size or any questions about your exchange order, please contact our agents who will give you personalized advice through perfektashapewear@gmail.com
1. The garment must have the original tags and original packaging. Without exception, without this, an exchange is not possible.
2. The garment must be in the same state in which we sent it to you (no cuts, loose threads, clean, etc.).
3. The garment must be new and must not have been used.
4. The costs of returning the order and the new shipping costs will be borne by the buyer.
5. When we receive your return, we will send you an email to make the payment of $15 corresponding to the shipment of the new garment.
6. We make an exchange of the same size of the garment that was requested or if you wish to exchange it for another reference, the new garment must be of the same price or a higher price, we do not refund money or credits.
7.Remember that garments from size 3XL onwards have an extra cost of $10. 5. We do not do money back.
8. We only accept purchases that have been made through our website or over the phone at our Perfekta Shapewear store in the US.
9. You do not need to send the catalog and return policies that we send you.
10. You can request the change of garment within 30 calendar days after the purchase.
11. No refund or exchange on all final sales.
If you comply with ALL return policies please return the garment to;
e-commerce PERFEKTA SHAPEWEAR
Perfekta Shape Wear, 3174 N.W Federal Highway, Jensen beach, FL 34956,
Treasure Coast Square, Space 3186, UNITED STATES
And send us a note with the size or reference that you want to exchange.
For any additional information, don’t hesitate to contact us.
Perfekta Colombian ShapeWear
Important:
We remind our clients that our products are considered intimate garments. The company has high-quality standards that grant the ability to accept or not garments that do not comply with the policies for the change for hygiene or care conditions.
Guarantee policies
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If the purchase was in person, you should go to any of the Perfekta Colombian ShapeWear stores.
• For guarantee purposes it is necessary to present the receipt of payment.
• The company has 3 business days to respond to their clients regarding warranty issues, considering that the days will be counted once the product is received at our facilities.
• The guarantee request is subject to an evaluation by the quality area, where it is determined if the damage caused is due to the misuse or particularity of the material. In case it is determined that it is due to the improper use of the product, the company will be exempted from the guarantee.
• Damage to the lace and hooks are not included in the warranty.
• Our product is of intimate use, therefore to make the guarantee request, the garment must be in excellent hygiene and cleanliness conditions, totally free of odors and body fluids.
• The time for the guarantee of the purchased garments is 30 business days after the invoice has been issued.
• The clothes in outlet or B type have no guarantee, since they are products that have some imperfect or are discontinued.
• We do not accept guarantees of garments modified or altered by third parties.
How long does it take to process a return?
Up to 4 weeks.
Can I return my items to a store?
Yes, you can return items to any store.
Your privacy is very important for us. Perfekta Colombian ShapeWear is located at:
It is Perfekta Colombian ShapeWear's policy to respect your privacy with respect to any information we may collect while operating our website. This Privacy Policy applies to https://perfektashapewear (hereinafter “we” or “https://perfektashapewear.com”). We respect your privacy and are committed to protecting personally identifiable information that you may provide to us through the Website.
We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions posted on our website, set forth the general rules and policies that govern the use of our website. Depending on your activities when you visit our website, you may be required to agree to additional terms and conditions.
Website Visitors Like most website operators, Perfekta Shape Wear collects non-personally identifiable information of the kind that browsers and web servers typically make available, such as browser type, language preference, site of reference and the date and time of each visitor request. Perfekta Shape Wear's purpose in collecting non-personally identifiable information is to better understand how Perfekta Shape Wear's visitors use its website. From time to time, Perfekta Shape Wear may disclose non-personally identifiable information in the aggregate, for example, by publishing a report on trends in the use of its website.
Perfekta Shape Wear also collects personally identifiable information such as Internet Protocol (IP) addresses for logged in users, and for users leaving comments on https://perfectashapewear.com blog posts, Perfekta Colombian ShapeWearr only discloses the IP addresses of registered users and commenters in the same circumstances that you use and disclose personally identifiable information as described below.
Collection of Personally Identifiable Information Certain visitors to the Perfekta Colombian ShapeWearr websites choose to interact with Perfekta Perfekta Colombian ShapeWear in a manner that requires Perfekta Colombian ShapeWear to collect personally identifiable information. The amount and type of information Perfekta Colombian ShapeWear collects depends on the nature of the interaction
For example, we ask visitors who register for a blog at https://perfectashapewear.com to provide a username and email address.
Security The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Links to External Sites Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party site. We strongly recommend that you review the Privacy Policy and the terms and conditions of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites, products, or services.
Google Adwords for remarketing Perfekta Shape Wear uses remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to past visitors who have not completed a task on our site, for example by using the contact form to make a query. This could be in the form of an ad on the Google search results page, or a site on the Google Display Network. Third-party providers, including Google, use cookies to serve ads based on someone's previous visits. Of course, the data collected will be used in accordance with our own privacy policy and the privacy policy of Google. You can set preferences for how Google advertises to you using the Google Ads Preferences page, and if you wish, you can opt out of interest-based advertising entirely through cookie settings or permanently using a browser plug-in.
Aggregated Statistics https://perfektashapewear.com may collect statistics about the behavior of visitors to its website. You can display this information publicly or provide it to others. However, Perfekta Shape Wear does not disclose your personally identifiable information.
Cookies To enrich and perfect your online experience, Perfekta Colombian ShapeWear uses "Cookies," similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor's computer and that the visitor's browser provides to the website each time the visitor returns. Fajas Perfekta Colombian ShapeWear uses cookies to help Fajas Perfekta Shape Wear identify and track visitors, their use of https://perfektashapewear.com, and their website access preferences. Visitors to Perfekta Shape Wear who do not wish cookies to be placed on their computers should set their browsers to reject cookies before using Perfekta Colombian ShapeWearwebsites, with the drawback that certain features of Perfekta Colombian ShapeWear websites may not function properly without the help of cookies. By continuing to browse our website without changing your cookie settings, you acknowledge and agree to Perfekta Colombian ShapeWear's use of cookies.
E-CommerceThose who engage in transactions with Perfekta Colombian ShapeWear: When purchasing Perfekta Colombian ShapeWear's services or products, you are asked to provide additional information, including, as necessary, personal and financial information necessary to process those transactions. In each case, Perfekta Colombian ShapeWear collects such information only to the extent necessary or appropriate to fulfill the purpose of the visitor's interaction with Perfekta Shape Wear.
Perfekta Colombian ShapeWear does not disclose personally identifiable information other than as described below. And visitors can always refuse to provide personally identifiable information, with the caveat that it may prevent them from engaging in certain website-related activities.
Changes to the Privacy Policy Although most changes are likely to be minor, Perfekta Colombian ShapeWear may change its Privacy Policy from time to time, and in its sole discretion. Perfekta Colombian ShapeWear encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change to this Privacy Policy will constitute your acceptance of such change.
Contact information
If you have any questions about this Privacy Policy, please contact us at (1) 2392772991 or by email perfektashapewearcontacto@gmail.com
• The shipping is totally free.
• When you deliver the order to the carrier, you will receive the confirmation of the shipment and the tracking number to the email.
• The order will be processed between one or two business days and the shipment will take three to six business days.
• The company is not responsible for delays or inconveniences that may arise in the shipment by transport agencies, after the order has been delivered to the service provider.
• The customer must send and verify the corresponding shipping address, if a refund is incurred by mistake in the data provided, the cost of return to the address must be borne by the user.
• If at the time of delivery, the customer is not at his residence, the transporter will deliver the order to the people present at the moment or in the corresponding mailbox.
• Perfekta Colombian ShapeWear, is not responsible for lost or stolen packages. The service provider will usually determine if the order can be left in a secure and protected place at the delivery address. If you think your package may have been lost or stolen, please contact our customer service team, so we can help you.
• If you have any concerns about the information previously provided, Perfekta Colombian ShapeWear has the following contact number available to its customers: (1) 2392872991 or through our online store.
• Bad Address: Perfekta Colombian ShapeWear is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong or missing apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all the correct information. Perfekta Colombian Shapewear is not responsible for unclaimed or refused orders.
• How do I change my address on an existing order in transit? Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company (USPS) and make the necessary changes (there may be an additional charge). Perfekta Colombian ShapeWear an not be held responsible for the change of address.
• How do I cancel my order on an existing order in transit? Regrettably, we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process, it cannot be modified or canceled.
In case of loss or partial or total damage.
• Each shipment is insured for its commercial value, in case of any damage or total or partial loss, the customer may file the claim by sending a message to the perfektashapewear@gmail.com attaching the corresponding documents and evidence necessary.
• Our company will be in charge of carrying out the claim process and if it is carried out, it will be in charge of replacing the missing or damaged goods.
• Once the client’s request has been filed, the estimated time of response by the company is 72 hours (3 days) and 12 days maximum to complete the case.
• The customer service area will communicate with the user to provide follow-up to the process until the order is delivered to satisfaction. Customer service line (1) 2392872991
INTERNATIONAL
NOTE: Apply the same policies as our domestic orders.
SHIPPING
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All orders will be processed between 1 or 2 business days. Orders placed Friday-Sunday will ship out Monday.
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Depending on the destination country and shipping method chosen, orders can take between 3 – to 12 business days to deliver.
We will make all efforts to deliver your package on time. However, delay may occur due to invalid address, customs clearance issues, public holidays and peak season etc. Your patience is highly appreciated.
Be sure to provide your address with specific details such as street number/building number if you have one.
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Shipping rates vary based on weight, tariffs, and country. The cost of shipping is calculated after checkout.
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Perfekta Colombian ShapeWear will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
TAXES AND DUTIES
Duties and taxes assessed by customs are the responsibility of the customer. Any additional duties and taxes assessed by customs are the responsibility of the customer.
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
RETURN/EXCHANGE
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Perfekta Colombian ShapeWear do not do refunds, a store credit will be issued.
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Orders can be returned within 30 days of purchase
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Items must have the original tags and original packaging and must be in the same condition that we sent it to you (without cuts, loose threads, clean, etc.). The garment must be new and must not have been used. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of them.
Items returned with obvious use, makeup, animal hair, deodorant, perfume, or similar product stains may be subject to denial
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The cost for returning the order and the new shipping cost must be borne by the buyer. When we receive your return, we will email you to make the payment corresponding to the shipment of the new garment.
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We only accept returns or exchanges purchased from Perfekta Colombian ShapeWear; purchases made in other websites or stores are not accepted.
If you comply with ALL return policies, please return the garment to E-Perfekta Colombian ShapeWear
Perfekta Colombian ShapeWear, 3174 N.W Federal Highway, Jensen beach, FL 34956, Treasure Coast Square, Space 3186, UNITED STATES
And send us a note with the size or reference that you want to exchange.
You can always contact us for any return question at perfektashapewear@gmail.com
U.S. Shipping Options:
Free delivery (10-12 days)
Fast delivery (4-6 days)
Express delivery (1-2 days)
International shipping rates vary by country.
I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.